Cosyfeet wins Platinum with Feefo

Cosyfeet Wins Platinum with Feefo

Cosyfeet is the proud recipient of a Feefo Platinum Trusted Service award for 2022. The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

To qualify, Cosyfeet achieved a Feefo Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1^st January 2021 and 31^st December 2021.

“We’re thrilled to receive this award from Feefo”, says Liz Quartley, Shop Manager with Cosyfeet. “It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really challenging circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”

The Feefo Platinum Trusted Service Award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Congratulating Cosyfeet, Kim Burgess, Head of Customer Success at Feefo, said: “The Platinum Trusted Service Award is an extremely tough challenge. Winners go above and beyond to provide the very best customer experience.”

-Ends-

About Cosyfeet

Specially designed to fit and flatter extra wide and swollen feet, Cosyfeet footwear is wider, deeper and roomier than the wide fitting footwear you’ll find on the high street.

This small, caring company has 39 years’ experience of fitting swollen feet and legs. Their diabetic-friendly footwear has been reviewed for suitability by the College of Podiatry and UK healthcare professionals recommend Cosyfeet footwear to their patients nationwide.

Cosyfeet is a member of the Healthy Footwear Guide and offers a No Quibble Money Back Guarantee and free UK returns, so that customers can order with confidence.

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.   

The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.